A nearshore leader of Contact center and business process outsourcing solutions. NPIC makes an ideal partner for organizations looking for reliable nearshore service with uncompromising integrity, quality and value.
Get a comprehensive phone solution for your business.
By using Google services with us, you have access to professional and local support to assist with migration and set up.
Data Entry Services
Align with customer needs and provides versatile team extension with high efficiency
Inbound & Outbound Call Center
Every single call routed in our Inbound Call center is handled by a highly trained team. Equipped with all the latest tools to make successful marketing calls service.
- PBX Solutions
Our expert team can set up a variety of features to fit any business need. Some of these features include IVRs, Ring Groups, Queues, Voicemail, Reporting, VOIP trunks, Conferencing, Paging, etc. All configurations are done by our expert team and any support that is needed afterwards is also provided whether remotely or on-site.
- Quality Assurance Services
Our experienced QA staff provides scoring and monitoring of both telemarketing, transcription and data services to ensure accuracy and quality expectations are met, carrying out comprehensive observations and delivery of meaningful and actionable feedback to our clients.
- Customer Support Services
Includes Technical Support Service, Help Desks, Order Taking, Reservations / Bookings, Call Pre-screening, Response Handling and Message Taking
- Email Services
We are resellers of Google accounts and services.By using Google services with us, you have access to professional and local support to assist with migration and set up. For businesses with a small or no IT department, this helps save both time money. In cases where businesses might not have their own domain, we can assist with purchasing and setting up the domain.
- Inbound/Outbound Telemarketing Service
Our centers experience covers both consumer and business to business markets, promoting both products and services. Services include development of new customers, database building and cleaning, prospect qualification and market research.
- Transcription Services
Guaranteed consistent high quality conversion of your audio-video to text output voice transcription.
- Data Entry, Research & Gathering
Our expert team will enter, gather and/or record any potentially useful data thoroughly, accurately, and systematically, using field notes or other suitable means. We understand that data is one of the most crucial elements of your firm and that accurate data entry is critical for executing transactions and customer support.
- Leads Generation
Quality leads are the lifeblood of any Organization. But acquiring efficient and reliable leads that meets your requirements can be a daunting task. We offer Exclusive Lead (Guaranteed 100% )for Final Expense, Life Insurance, Health Insurance, Auto Insurance, Real Estate and more.
- Software Development
Our professional and expert team can build applications for a variety of industries, ranging from the big to the small. We strive to develop software that enhances the user’s experience as well as satisfy the client’s requirements.